by Veronica | Apr 9, 2014 | Business, Customer Relationships
Your business is often an extension of you. Your own identity and ego is very much tied into the work that you do, or the business that you’ve built, And any criticism of your business or work can feel like a personal criticism of yourself and who you are. It’s your... 
by Veronica | Mar 26, 2014 | Customer Relationships, Facebook, Marketing, Social Media
Most business owners are not familiar with all of the rules for using Facebook, especially as they move the goal posts so often! But in the Facebook “court of law”, ignorance is no defence. Every single day I see at least one person breaching one of these 3 and a half... 
by Veronica | Mar 6, 2014 | Business, Customer Relationships, Social Media
Watching an episode of Dragons Den, I was enthralled by Peter Jones’ negotiation style in the last deal. The guy who was pitching was doing his best to negotiate Peter down from 40% to 30% upfront, but Peter wasn’t budging. You see, Peter KNEW with certainty that what... 
by Veronica | Feb 21, 2014 | Business, Customer Relationships
One of the very first decisions I made as a business owner 3 years ago was to stop answering my own business telephone. When I first started my business, I did what a lot of people do, and promoted my home telephone number as being my business landline. I also happily... 
by Veronica | Feb 20, 2014 | Customer Relationships, Facebook, Marketing, Social Media
Recently I saw a post in a Facebook group I’m a member of, recommending another Facebook group that the poster felt would be of enormous value to the members. In response, somebody replied “make sure you only comment on other posts for a while. Don’t post your own... 
by Veronica | Jan 29, 2014 | Customer Relationships, Facebook, Linked in, Marketing, Social Media, Twitter
A question I’m often asked by members of groups who run special events at specific times, is how can they connect the Facebook group to Hootsuite so they can schedule posts to appear in the future. For example, the Women on the Business Stage Facebook group is a...
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